Job Description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free uniforms
• Paid time off
• Profit sharing

Position Overview

The General Manager is responsible for overseeing day?to?day operations, ensuring exceptional customer service, and driving profitable growth for locally based cleaning and restoration company. This role provides leadership to all operational, administrative, and field service teams while upholding brand standards, safety, and compliance requirements.

Key Responsibilities

• Lead and manage daily operations across mitigation, reconstruction, and specialty cleaning services
• Serve as primary point of contact between operations, marketing and back-office team and owner
• Develop and implement strategic plans to meet revenue, profit, and customer satisfaction goals
• Train, coach, and evaluate team members in field and office roles
• Ensure job profitability, accuracy in estimating, and adherence to project budgets
• Monitor job progress, quality, safety compliance, and customer communication
• Maintain relationships with referral partners, adjusters, property managers, and commercial clients
• Oversee effective scheduling, dispatch, equipment/resource allocation, and project documentation
• Analyze performance metrics and provide reporting to ownership
• Drive continuous improvement in efficiency, service delivery, and brand reputation

Qualifications

• 5+ years of leadership experience in restoration, construction, or related service industry.
• Strong understanding of water, fire, mold, and reconstruction workflows
• Exceptional communication, leadership, and problem?solving skills
• IICRC certifications (WRT or AMRT OR FSRT)
• Valid drivers license and ability to pass background/drug screening

Compensation & Benefits

• Salary, performance?based monthly bonuses
• Option for equity percentage
• Fuel card
• Paid time off and professional development opportunities

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