Patient Experience RN Manager Job at TRDFIN Support Services Pvt Ltd, Murrieta, CA

ZVF2QzA2QTFRNERMTHpwS1RIU2h4TXEvSWc9PQ==
  • TRDFIN Support Services Pvt Ltd
  • Murrieta, CA

Job Description

Job Description

Position Overview

We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station .

This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams.

Key Responsibilities

  • Drive a culture of patient centered care across hospital departments
  • Lead patient experience and performance improvement initiatives
  • Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements
  • Analyze patient experience data, trends, and survey results to inform leadership decisions
  • Support patient advocacy, grievance, and complaint resolution processes
  • Partner with clinical and administrative leaders to improve care delivery and service recovery
  • Ensure alignment with Joint Commission standards and regulatory expectations
  • Educate and coach staff on patient experience best practices

Education

  • Graduate of an accredited Registered Nurse program
  • Bachelor’s degree in a related field (required)
  • Master’s degree in a related field (preferred)

Certifications & Licenses

  • Active California RN License (required)
  • CPXP – Certified Patient Experience Professional (preferred)
  • CPHQ – Certified Professional in Healthcare Quality (preferred)

Experience Requirements

  • 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability
  • Experience in patient advocacy or complaint/grievance management (preferred)
  • 1+ year of quality or performance improvement experience, including data analysis and management

Why Join Us?

  • Challenging and rewarding leadership role in hospital administration
  • Competitive compensation with generous paid time off
  • Comprehensive Medical, Dental, Vision, and Prescription Drug coverage
  • 401(k) with company match and discounted stock purchase plan
  • SoFi Student Loan Refinancing Program
  • Career growth opportunities across 300+ healthcare subsidiaries

Job Tags

Similar Jobs

TridentCare

PICC RN- Mobile Vascular Nurse Job at TridentCare

 ...ROLE: The PICC Line Nurse will assess and perform an overall evaluation of the patient. Responsible for placement of the line and ensure the line placement is correctly inserted. TASKS AND RESPONSIBILITIES: Ability to work independently. Communicates effectively... 

Pacific Office Automation

Experienced Field Copier Technician Job at Pacific Office Automation

 ...Position Are you looking to start your career in an industry of cutting-edge technology? We are seeking a Field Copier Technician (Canon, Ricoh, Sharp, Konica Minolta) to join our service team in the Bellingham, WA area. This is a field position with a POSSIBLE... 

UNFI

Warehouse Order Selector Job at UNFI

Job Description Job Description About UNFI: We are North Americas premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing...

BIG Language Solutions

Vietnamese Interpreter Job at BIG Language Solutions

 ...Job Description We are seeking 2 experienced Vietnamese interpreters for an upcoming on-site conference assignment with a major client. Details: Language: Vietnamese Service Type: On-site (SIM required) Location: Olympia, WA Dates: February 10... 

Mclane Company, Inc.

CDL-A Delivery Driver Job at Mclane Company, Inc.

 ...Take your CDL-A career further! Our drivers work hard to move, supply, and provide for America's favorite brands. Being reliable and dedicated to safety has defined our success as an industry leader for 130+ years. Join McLane and discover the driving difference-we...