Job Description

Req ID: 353127

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce QA to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Should have at least 1 year experience on GenAI/Agentforce features validations.

We are looking for a dedicated and meticulous Salesforce Senior QA Engineer with a strong focus on Service Cloud. This role will be responsible for ensuring the quality, reliability, and performance of our Service Cloud implementations. You will work closely with developers, business analysts, and product owners to define test strategies, create comprehensive test plans, execute tests, and contribute to continuous improvement of our QA processes for a critical client-to-agent experience platform.

Key Responsibilities:

• Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live Agent, CTI, Communities).
• Perform various types of testing, including functional, regression, integration, user acceptance testing (UAT) support, and performance testing.
• Identify, document, and track software defects and inconsistencies using appropriate tools (e.g., Jira, Azure DevOps).
• Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories.
• Work closely with developers to reproduce, troubleshoot, and resolve issues.
• Contribute to the automation of test cases using Salesforce-specific automation tools (e.g. Copado Robotic Testing).
• Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives).
• Review technical designs and suggest improvements for testability.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in testing Salesforce applications, particularly Service Cloud.
• Strong understanding of Salesforce platform functionalities, data model, and customization capabilities.
• Experience with test management tools and defect tracking tools (e.g., Jira).
• Experience with API testing (Postman, SoapUI) for integrated systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a cross-functional team in an Agile environment.

Preferred Certifications (one or more):

• Salesforce Certified Administrator
• ISTQB Certified Tester (Foundation Level or higher)
• Certification in test automation tools

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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